LENMED AIR 2019.pdf

The needs and expectations of our stakeholders STAKEHOLDER MEDICAL PRACTITIONERS EMPLOYEES PATIENTS AND COMMUNITIES SUPPLIERS MEDICAL AIDS GOVERNMENT Lenmed’s stakeholder relationships directly impact our ability to create value. Our growth and profitability are underpinned by the management of our relationships with investors, employees, medical practitioners, patients, suppliers and the broader communities in which we operate. Byestablishinggood lines ofcommunicationwithourvarious stakeholders and maintaining constructive relationships, we are better equipped to identify opportunities and risks early on and address these timeously. Our material stakeholders are those stakeholders with a significant level of influence on our business or those who are heavily impacted by our presence. As a result, we engage with them regularly. Our strategies and business planning are heavily influenced by understanding our stakeholders’ concerns and expectations. 26 CREATING VALUE IN A SUSTAINABLE MANNER THROUGH OUR STRATEGY